Privacy Policy

Last updated: 4 May 2026.

Who We Are

City Cat Hotel, Lastovska ulica 7, Zagreb
Email: hotelcitycat@gmail.com
Phone: +385 91 230 3233

What Data We Collect

We only collect data that you provide to us directly through the forms on this site:

• Booking form: first and last name, phone number, email address, arrival date, number of days, number of cats, selected services, notes.
• Transport form: first and last name, phone number, email address, pickup and drop-off address, date and time, number of cats.
• Cat questionnaire: owner's first and last name, phone number, email address, details about the cat (name, age, sex, health status, vet details).

Why We Collect This Data

• Processing requests for boarding and transport
• Preparing documentation for your cat's stay
• Communication regarding your booking
• Legal obligation to retain business records

Legal Basis

Data processing is based on a contractual relationship (Art. 6(1)(b) GDPR) — processing is necessary to perform a contract or to take steps at your request prior to entering into one.

Data Retention

• Booking enquiries are kept for 1 year
• Signed cat questionnaires are kept for 3 years
• Data is not shared with third parties, except where required by law

Cookies

This site does not use cookies for tracking or analytics. We do not use Google Analytics, Facebook Pixel, or similar visitor-tracking tools. We use only technical cookies necessary for the site to function correctly (e.g. to remember your consent to this text).

Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (subject to legal limitations)
• Object to data processing
• Data portability

To exercise your rights or for any questions about your data, contact us at hotelcitycat@gmail.com.

Data Security

Data submitted through our forms is sent over a secure HTTPS connection. Our archive of questionnaires is password-protected and not publicly accessible.

Changes to This Policy

We reserve the right to amend this privacy policy. We will notify you of any significant changes by email or via a notice on the site.